How do I make an invoice payment online through my VeriSource account?

Log in to VeriSource. Click on the Administrative tab from the top menu. Scroll down and select “Pay Outstanding Invoices.” Choose the invoices you would like to pay and click on the “Pay Selected Invoices Now” button. You can also view/print invoices from this view.

Can I pay my Veriforce invoice over the phone?

Veriforce has two preferred methods of payment: 1) You can log in to VeriSource and pay online using the “Pay Outstanding Invoices” option found under the Administrative tab or 2) You may email our Customer Service team at customerservice@veriforce.com to request the Veriforce Payment Authorization Form (which enables payment via e-check or credit card). You will email your completed form to billing@veriforce.com.

I’ve already mailed Veriforce a paper check. In order to expedite payment, if I decide to make my invoice payment online through my VeriSource account, or via credit card or e-check using the Veriforce Payment Authorization Form, what will happen to my paper check?

Veriforce will not double-post a payment to the same invoice and we will return your paper check to you via mail.

How do I obtain a W-9 form (IRS Form W-9, Request for Taxpayer Identification Number and Certification) from Veriforce?

Please email billing@veriforce.com to request a W-9 form.

What are the OQ billing cycle dates and what is the deadline to make an employee inactive so that I’m no longer charged for them?

Veriforce bills for OQ services every 6 months. The billing cycle dates are March 1st through August 31st and September 1st through February 28/29th (last day of February). Keep in mind that when you receive your invoice, it is for OQ services provided during the previous 6 months. In order to prevent former employees from rolling into the next billing cycle, you will need to make them inactive by the last day of the current billing cycle (August 31st or February 28/29th).

Some of the qualified individuals included on my latest bill are no longer with my company. Do I still have to pay for them?

Yes. Keep in mind that when you receive your invoice, it is for OQ services provided during the previous 6 months. You are billed for any employees who were designated as “active” within your VeriSource account during the 6-month billing cycle. Your company’s VeriSource administrator is responsible for keeping your employee list current within VeriSource. He/she will need to update the status of all former employees to inactive in order to avoid future charges for these individuals.

How do I make a qualified individual inactive within my VeriSource account?

Please access our Contractor User Guide and view page 16 for a step-by-step guide to making an employee inactive in VeriSource.

I made a qualified individual inactive in VeriSource. Why is he/she still on my invoice?

If a qualified individual was active at any point during the billing cycle, you are responsible for paying for them. Note that to prevent former employees from rolling into the next billing cycle, you will need to make them inactive by the last day of the current billing cycle (August 31st or February 28/29th).

There is a duplicate employee on my Veriforce invoice. What do I do?

Please contact our Customer Service team via phone at 800-426-1604 or email at customerservice@veriforce.com. We will need both names found on the invoice, the correct name for the qualified individual, and his/her date of birth. We will send this information to the Veriforce QA Department to merge the two records. Once merged, Veriforce will issue a credit to your account for the duplicate.

There is a qualified individual listed on my invoice who has never worked for me. Do I need to pay for him/her?

Please email billing@veriforce.com and provide the individual’s name and date of birth. We will have the Veriforce QA Department research historical Record of Evaluation (ROE) forms to determine whether a payment needs to be made, or a credit should be issued to your account.